FAQ

EVENT
SESSIONS

Hopefully this page answers any questions you might have, but please feel free to call, text or email if you have further questions.

WHAT KIND OF EVENTS DO YOU PHOTOGRAPH?

  • / Corporate (conferences, trade-shows, retreats, holiday parties, product launches, galas, marketing events, off-sites, etc) / Private Parties (birthdays, anniversaries, milestones, fraternity/sorority, debuts, quinceañeras, bar/bat mitvahs, etc) / Conventions & Festivals (cultural, music, ComicCon, anime, gaming, cosplay, cultural, horror, fandoms, etc) / Live Performance (concerts, bar/nightclubs, band performances, DJ nights, singers, dancers, etc) / Athletics (K-12 volleyball, track & field, dance, cheer, water polo, college sports, league competition, etc) / K-12 (school dances, pep rallies, graduations, special ceremonies, color battles, cultural days, costume days, etc) / University Greek (formals, rushes, fundraisers, themed parties, inductions, etc) / University (cultural/AAPI/BSU/LatinX, graduations, club, homecoming, block parties, etc)

HOW CAN I BOOK YOU FOR AN EVENT?

  • 1. VISIT OUR BOOKING SITE. 2. Scroll down until you see "Event Coverage". 3. Click that link. 4. Schedule your date and time on the calendar, then click "CONTINUE" at the bottom. 5. Fill out your details and click "Submit Inquiry". You should receive a phone call or email from me within 24 hours (often much sooner). If you don't, please call 510.679.4158. Once I confirm that your date/time are available and go over your details, I'll send over an invoice and contract. Your payment secures your date on my calendar. PLEASE NOTE: Because sessions often can't be re-booked once canceled, booked sessions are 50% refundable up to 21 days before your event date. Within 21 days, event sessions are non-refundable.

HOW DO I PAY FOR A SESSION?

  • I accept cash, Venmo and Zelle. Checks are not accepted.

IF I NEED TO CHANGE MY EVENT DATE, CAN YOU APPLY WHAT I PAID YOU TO THE NEW DATE?

  • Sure! Assuming the details of your event booking remain the same (for example, there is no additional cost to me like a longer driving distance or extra equipment needs), as long as you request the reschedule at least 21 days prior to your session, I’m happy to move your session to any open date on my calendar at no extra charge. Reschedule requests inside of 21 days will be considered on a case-by-case basis but are not guaranteed. PLEASE NOTE: Due to the extremely high potential of lost income from not being able to re-book your original event date, if I agree to a reschedule within 7 days, there will be an additional fee of $250 due prior to reserving the rescheduled date on my calendar. If, at that point, you prefer to cancel and book another photographer, you are welcome to cancel, but please be aware that cancellations within 7 days of your event are fully non-refundable. You can read more about our cancellation policy in the next section.

IS IT POSSIBLE TO CANCEL MY EVENT BOOKING IF I NEED TO?

  • Of course! You are always welcome to cancel, but I definitely recommend rescheduling if possible, because you’ll lose 50% of your payment if you cancel, regardless of the reason for cancellation (including deaths in the family or moving out of the area) and if you cancel within 7 days of your session date you will forfeit your entire fee. Why the hefty penalties for cancellation? Because the closer to a session date the cancellation, the more difficult it is to re-book that date, which means a very large potential loss of income and loss of time from the work already performed getting ready for a session like scouting locations, consulting with clients, preparing mood boards, prepping equipment, etc. The good thing is, if I do manage to book a new session for your canceled date at the same booking fee as yours at least 7 days before your event, then I will fully refund your session! PLEASE NOTE: This is not a guarantee that your session will be refunded. Any refund is fully dependent on my ability to book a new event of equal or greater fee on your date.

WHAT HAPPENS IF YOU CAN'T MAKE IT TO OUR EVENT?

  • If I’m unable to attend, I’ll make every reasonable attempt to find a replacement photographer of a similar skill level - either one of my associate photographers or a peer in the local community. If I'm able to find a replacement up to my standards, I'll pay them the fee you paid me to cover your event (minus a small portion to cover any work I've already done) AND I'll give you $100 in credit towards your next event of two hours or more. If I'm unable to find a suitable replacement, not only will I refund your fees in full, but your next booking with me will be 50% off!

HOW LONG WILL IT TAKE TO RECEIVE THE PHOTOS?

  • For most events, you can typically expect to receive your full gallery within 21 days of your session. We'll provide ten or fifteen images from your event for a sneak peek or press use within 3 days. If you need your full gallery delivered sooner, a 7 day rush is available for $100 per session, a 2 day rush is available for $200 and a same/next day rush is available for $300 (same day is only available for local events that finish before 9pm). PLEASE NOTE: Larger events with 100 or more guests may take an extra week for delivery.

HOW DO WE RECEIVE THE PHOTOS?

  • Your high resolution digital images will be delivered via an online gallery, typically at or around 1920 pixels per long side.

WHO OWNS THE PHOTOS?

  • As the creator of the art, I own the copyright to all images I create, which is both state and federal law. Don’t worry though! You’ll receive a license to use the photos in nearly any way you like, with only a few limitations (like not being able to remove my logo except in certain circumstances, not being able to sell the images or assign rights to them, and no commercial uses without permission from me).

CAN I PRINT THE PHOTOS?

  • You are welcome to print images up to 8×10 inches on a home printer for personal use. For wall art, sizes larger than 8×10 and all other print needs, you can order professional prints, canvases and more directly through the gallery. I use one of the best professional printers in America, White House Custom Color. Please note: your license does not include permission to print photos at budget printing locations like CVS, Walmart, Shutterfly, etc. unless they are 5x7 or smaller.

CAN I BUY ALL RIGHTS TO THE PHOTOS SO THAT YOU NO LONGER OWN THE PHOTOS?

  • Yes, non-commercial clients can purchase the copyright for $1500 per gallery, or $500 if you allow me to continue to use the photos for marketing purposes. You will then have complete ownership of the images and can do anything you’d like with them, and unless you choose the promotional option, I will no longer have any right to use the images in any way. Commercial clients will need to negotiate a separate agreement on a case-by-case basis.

CAN I SHARE THE PHOTOS ONLINE?

  • Absolutely! Feel free to share the photos anywhere you like, as long as my logo remains visible. You can remove my logo for use at home or for use in a personal/commercial website design (as long as the website belongs to you), but you must leave the logo on for all other purposes.

CAN I EDIT THE PHOTOS?

  • You may edit the photos in any way you like for personal use that won’t be shared online or through email. For any image that could or will be shared online (social media or otherwise) or sent to others through email, please don’t edit the photos beyond basic cropping. I’ve worked very hard over the years to develop my style and vibe, and when others see my work, it should look like my work.

WHAT IF IT RAINS ON THE DAY OF OUR OUTDOOR EVENT?

  • If it’s raining hard, then I will only be able to photograph the parts of your event with indoor locations. If it’s just gray or windy, or even if it’s just sprinkling a little here and there, I can still shoot! Gray days provide very even lighting and we can get some great shots. But heavier weather conditions make it impossible for me to continue to photograph due to the potential damage to my equipment. PLEASE NOTE: There are no refunds for your event being interrupted or canceled for any reason outside of my control.

DO YOU HAVE INSURANCE?

  • Yes, I carry liability insurance and I’m licensed to work in San Luis Obispo County and others.

PLEASE NOTE

  • Please note: this FAQ page is an informational guideline and is not a legal document and should not be treated as such. Please consult your contract for specific legal details. I am not responsible for accidental errors or omissions on this page. Should any information on this page contradict or contravene anything in a legal agreement between Namu.Love and a client, the contracted agreement will take precedence.