FAQ

Do you have safety measures in place for COVID-19?

Absolutely! Your health (as well as mine) is always a top priority. Before our session:

  • It’s the client’s responsibility to make sure the location we’ve chosen is open to the public during the pandemic.
  • I’ll suggest a new location if the original is likely to be too crowded, seems unsafe or is closed.
  • I’ll reach out to you two days before our session to make sure everyone is healthy. I have an young son who is at a higher risk than most because of a serious underlying health condition, so please let me know if you or anyone in your group is showing any flu-like symptoms, even if they’re minor, or if they’ve recently been around others who were ill, and I’ll be happy to rwear a mask and keep socially distant during our session, or reschedule!

During our session:

  • I’m fully vaccinated, but even so, I’ll generally wear a mask and keep six feet away at all times. If everyone in our session is fully vaccinated, and with your permission, then I may go maskless. Of course, anyone being photographed does not have to wear a mask!

Can I see your full portfolio before I book?

Absolument. You can see full galleries here: namu.smugmug.com – most are password-protected, but I can provide a password for any galleries you’d like to view that are locked.

How far in advance should I book my shoot?

It really depends on the type of session. Here’s a good frame of reference:

  • Weddings should be booked 1 year to 6 months out (a year out is recommended)
  • Event coverage should be booked 3 months to 1 month out
  • Portrait sessions should be booked 1 month out.

Of course, I’m happy to have last-minute inquiries, even for weddings – there’s always a chance I’ll have your date open!

How many people can be in my session?

Family portrait sessions are for 2 adults and unlimited children. Each additional adult booked in advance is $50 per person. For all other session types, it depends on the requirements of the shoot. Certain sessions like corporate employee headshots and team portraits sessions are exempt from the maximums.

*If more people show up to your shoot than you originally indicated when booking, they’re welcome to participate! But each additional person will be charged $75 cash or Venmo, at the session.

Will you share my photos online without asking permission first?

I always share my 9 favorite images from your session on my website and social media – it’s how I advertise! I understand that some clients are more private than others though, so if you’d like me to not post those nine images, or to make your gallery private, that’s something I’m happy to do.

Here’s an important note related to something that many clients are confused about. I’m agreeing to not share the images as a courtesy to you. As the creator of the art, I own the copyright to every image I create, which means that I have the legal right to use any of those images for self-promotion, even without your permission. Even though a few photographers don’t enforce their rights, it’s still an industry standard practice, but I value your happiness as a client and a human over my ability to share those images, so if you are amenable to a private gallery but a public nine images, that’s a win for both of us!

What if I need to reschedule or cancel?

Rescheduling isn’t guaranteed, but definitely allowed, and the process is a breeze. If you need to reschedule and I have a date open on my calendar that works for both of us, I’ll just switch your session to that new date. Et voila!

If you need to cancel – no problem, things come up! But it’s important to understand that regardless of your session type, your 50% prepayment is not a deposit or retainer, but a fee paid for work I do in advance of your session, and as such, that fee is non-refundable.

Even though the initial payment isn’t refundable, if you’ve already paid in full and you cancel at least 14 days in advance, I’m happy to refund the second 50% of your payment. If you cancel within 14 days of your session, your full fee will be forfeit.

Conversely, if it’s me that has to cancel, then I will absolutely refund 100% of what you’ve paid up to that point.

What if I’m running late?

Life sometimes gets in the way and I get it! Just text or call me as soon as you can. There are a few things to keep in mind if you’re going to be late:

It’s possible I have another session booked directly after yours, so if you’re late, you might end up with less session time, because I’ll have to leave on-time to make it to my next session. When you contact me to let me know you’ll be late, I can tell you whether I have another session or not, but please be aware: there are no refunds or discounts for lost session time due to arriving late.

It’s a good idea to plan to arrive to your session location a little early, this way you don’t start off the shoot feeling rushed. And don’t forget that traffic and parking can be hectic sometimes, so throw a little extra time in for that.

If you know you’re going to be late and would like to schedule some extra time with me at your session (assuming I don’t have another session directly after yours), the rate is $100 per hour (even if you only want 15 minutes, you’d still pay the one hour rate), That fee is payable at the session, by cash or cash app.

What happens if there’s bad weather during our session?

If there’s just a little rain, it’s windy or skies are gray, we’re going to shoot! Sometimes those can result in some of the best, most unique images. If it’s a real storm, we’ll likely need to reschedule to another open date on my calendar. Please note: there are no refunds for weather or natural disasters, but you can always reschedule at no extra cost.

I had a great time shooting with you. Can I tip you after the shoot?

You are an awesome person! Tips are always appreciated but never expected. It may seem to the average person that professional photographers earn a LOT of money because of their high fees, but when you factor in travel time to and from the event, research time for locations, on-location scouting, time spent communicating with clients, the photoshoot itself and the sometimes hours of editing that come after the session, photographers make a lot less per hour than you might think. And did you know that the average professional photographer in America only earns about $60,000 a year? And on top of all of that, we have to pay for our own insurance, medical coverage and other costs that are normally covered by an employer…we ARE the employer, lol.

When will I see the photos?

Most smaller sessions are delivered same or next day! Larger sessions like high capacity events are delivered on a slower schedule. Once your images are ready, I’ll email you a link to your gallery. There will also be a link in that email to leave feedback or a testimonial – I’d love to hear what you thought of your session and images!

What size are the photos?

I deliver full resolution images! These are huge file sizes, so keep that in mind – you’ll want to use a laptop or PC when downloading. I’m happy to provide a second gallery, on request, with 1920×1080 web-resolution images for a $20 fee.

What format will I receive my photos in?

Your images are delivered in JPEG format and are always watermarked with my company logo placed unobtrusively in the bottom right corner. RAW files are never delivered as part of any session fee. The copyright can be purchased in a “buy out” price negotiated at contract signing. There are two types of buyout fees – the first fee is $500 per gallery and gives you permanent ownership of the images and all rights, leaving me only with the right to use the images for self-promotion. The second buyout fee is $1500 per gallery, and gives you complete ownership and all rights, and I will no longer have the right to use the images in any way.

Wait a second, as the client, don’t I own the photos?

As the creator of the art, I’m the copyright holder and therefore the owner of the images, and I assign you the right to use the images any way you see fit as long as it’s for personal use (not commercial – that means you can’t sell the images or transfer/assign rights to them, without my permission – for example, you can’t give a news agency or magazine the right to print your images in their publications without first getting permission from me). This is both California and United States law, and it’s standard in the photography industry.

But never fear! You can do practically anything else with them. You can download your images anywhere, share them online, hang them on your walls, text them to your grandmother! The only limits I put on your personal use is that you don’t obscure or remove my logo from the images (except where it would be impossible not to, like with Instagram’s square-cropped images), and that you don’t edit the images yourself. This includes using filters in apps like Instagram or stand-alone editing apps on your phone. Also, wedding clients will be provided with unwatermarked images for printing but any images shared on social media must include my logo.

How many photos will I get? Will I get all the images you shot?

You will get a LOT of photos! For portrait sessions, it’s around 30-45 images per session, often more. For events it’s around 50 images delivered per hour, on average. I don’t hold images hostage like some photographers do. You’ll get every single image I shoot that I think is amazing and matches my brand. You won’t get every photo I took because some photos end up blurry or just terrible in general (even I take some terrible shots sometimes!), but never fear, you’re hiring me because I’m an expert photographer with more than a decade of experience and that means you can trust me to deliver every single shot that’s worth delivering.

What do I not deliver? I don’t deliver “repeats” (shots that are just slightly different versions of the same shot), blurry shots and accidentally inappropriate shots (like when the wind blows a dress up or someone is grimacing in the shot and it’s very unflattering). Everything else gets included, as long as it’s a great shot! Due to the candid nature of my photography style, not every shot is going to turn out the way we want or expect, but don’t worry, the best shots will always end up in your gallery.

Can I buy the shots that you took but didn’t include in the gallery?

Nope. Even if you say “pretty please, with a cherry on top!”

If I think an image isn’t suitable for including in your gallery, then it gets deleted. I only share work that is representative of my brand and my personal style of photography and that means any shots shared with clients must be the best of the best. Think of the shots that get deleted as the early sketches of an artist – you would never ask a painter to share those with you, right?

What kind of photo editing is included?

My style is very candid, using both natural and off-camera lighting. Many of my shots (humble brag) look pretty good right out of the camera and don’t need much editing, so I generally just crop and color-correct. Photoshopping fly-away hair, blemishes, closed eyes or other extensive editing is not included, but can be added to any session for $150 per 30 images (or fraction thereof).

Can I book a photo session for someone else?

Definitely! I’m happy to have you pay for a session for someone else, but please understand that because photography can be a very personal thing for different people, I’ll still need to coordinate the details of the shoot with them, and though you’re paying for their session, they will be my client. This is especially true with wedding clients, where parents will sometimes pay for a wedding as a gift, but regardless of who pays, the Bride and Groom are always the client – I’m happy to hear suggestions or input from the people who pay for the wedding, but at the end of the day, the final call will go to the Bride and Groom.

Are you available for commercial photography projects?

Absolutely, please email hello@namu.love or call 510.679.4158 to discuss the details.